How to Shop
Open a New Account
Click on “My Account” on the top right. On the next page, select “New Customer” on the left. Click “Open a New Account.” Complete the form then click “Send.” The registration will then be processed. Once the registration is completed, you will receive a confirmation email.
Edit My Account
Click “My Account” on the top right and move down until you see your account information. Select “Edit” which is next to “Contact Information”. Then edit the information as you wish. Finish by clicking “Record” to save the information.
For Further Assistance
Please contact our Customer Relations department via email: crm@drsomchai.com
or via facebook: Drsomchai
Privacy and Online Safety
Safe Online Shopping with
www.drsomchai.com
We value your safety in shopping online with us and guarantee that your information will not be shared with outside parties.
Credit Card Information
Our system will not store any credit card information.
Personal Information
Your information will not be sold to or shared with others.
Payment
Online payment options:
- Credit cards (Visa or Mastercard)
- Debit cards or i-Banking services. You can open an online i-Banking account with your bank by contacting them before shopping online.
- Siam Commercial Bank, Tel. 02-777-7777
- TMB Bank, Tel. 02-299-1111
- UOB Bank, Tel. 02-285-1555
- Bank of Ayudhya, Tel. 1572
- Krung Thai Bank, Tel. 1551
- Bangkok Bank, Tel. 1333
- Or make the wire transfer by QR Code
Shipping Rates & Policy
Products will only be shipped to the address you have registered with Thailand's postal service with the following conditions:
- We will try our best to get the shipment to you within 4-7 working days.
- Shipping may take longer than 7 working days if the products are out of stock or in case of unexpected events such as natural disasters. We will contact you by phone in that case.
- Shipping will start when we receive the payment confirmation from the customers.
- Customers will receive an email confirmation.
- Products will be shipped only to the address provided at the time. If you have changed your address, please contact our customer service immediately.
- Shipping time is an approximate time according to the postal service not including Saturdays, Sundays and holidays.
- Shipping time can take longer especially during festivals and holidays.
- We will try our best to get the products to you quickly and conveniently.
Shipping and handling time depends on the payment process. Once you have completed , we will proceed after receiving the full payment. Customers can confirm money transfer at Tel. 02-985-1844-6 , 081-843-9888 or E-mail : crm@drsomchai.com We will proceed with the order the following working day.
Shipping & Handling Delays
Handling will take 3-5 working days. If you do not receive the products within the estimated time, please contact our customer relations department at 02-985-1844-6 , 081-843-9888 or Email: crm@drsomchai.com
International Shipping
Shipping rates will be the same as Thailand's Postal Service rates in which we pay.
Product Return Policy
No product return is allowed under any circumstances. However, product exchange is allowed.
Product Exchange Policy
Product Conditions
Products must be unused and in their original packaging with the original labels. No exchange will be allowed for products that have been used.
Exchange Period
Once you have returned the package via Thailand's postal service and we have received the products, it will take approximately 5-7 days to send back the new products.
Damaged or Wrong Products
If products are damaged or wrong, you can exchange the products by sending them back to us within 7 days after you received the products. After checking the conditions, we will exchange the products for you.